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Please note, we do not have a receptionist. Please email us for fastest response time, or leave us a detailed voice mail and we shall get back to you as soon as possible. We look forward to connecting with you.

FREQUENTLY ASKED QUESTIONS

  • If you are looking for deep relaxation and glowing skin, choose our Luxury Facials. Each one is customized with our vast Eminence skincare & experience for you and your skin. If you have something you would like to correct, then head over to the Medi-Spa Facials page to learn how to reduce pigmentation, pore size, acne scars, wrinkles.

  • Our online booking system is available 24/7 . If you are looking to speak to someone, please call the spa and leave us a message. We do not have a receptionist, but your call is very important to us and we will call you back by the next business day. You can also email us at info@heavenspa.ca

  • We have Eminence Organic skincare orders every 2-3 weeks. Please emails us or call to see if we have your products on hand for pick up. We can discuss a time and have your products ready for pick up in our secure drop box outside. If we don’t have what you want, we can order your products in. We also have this link you can use for free shipping and have Eminence delivered to you right away.

    https://eminenceorganics.com/spalink/SEVBMDQ3

  • We are honored to take care of your loved ones. You can contact us via phone 250-384-2446 or email info@heavenspa.ca to let us know you would like a gift. You can decide on the dollar amount or service choice along with the recipients name. You can have an email version sent with a personal note. We can mail Gift Cards to your person or we can hold them at the spa for pick up. Please let us know if you have any urgency when ordering. You may e-transer the amount to info@heavenspa.ca or we can process a credit card payment over the phone.

  • Congratulations! What a great decision. Our laser is incredible and we have a lot of experience for you. Your first step is to stop waxing and tweezing any hair that you wish to laser. You can use the online booker to set up your consultation first and your treatment right after. Your sessions will be scheduled 6-8 weeks apart for 6-8 sessions ( discussed in your consultation) You can email us any questions at info@heavenspa.ca

  • We have two parking spaces on the property for you. One in the driveway and one on the side by the road. There also 3-5 2hours spots on Terrace ave right below us as you turn off Oak Bay Ave.